Refund policy

Last updated: 2 October 2026

We want every bottle to reach you in good condition. If something isn’t right, let us know and we’ll help sort it out.

DAMAGED OR INCORRECT ORDERS

Please check your order when it arrives.

If any item is damaged in transit, missing, or incorrectly supplied, contact us within 24 hours of delivery at hello@theearthwine.com.

Please include:

  • Your order number

  • A short description of the issue

  • Photos of the bottle, packaging and shipping label where relevant

Please keep the affected item and packaging until we have reviewed the issue.

WINE FAULTS

If you believe a bottle has a genuine wine fault, please contact us as soon as possible after opening and keep the bottle and remaining wine so we can review the issue.

Natural and low-intervention wines can sometimes show characteristics such as sediment, cloudiness, bottle variation or gentle natural carbonation. These characteristics do not by themselves indicate that a wine is defective.

CHANGE OF MIND & TASTE PREFERENCE

Due to the nature of wine, we do not accept returns or offer refunds for:

  • Change of mind

  • Personal taste preference

  • Wines that have been stored or handled improperly after delivery

  • Natural characteristics of a wine that do not constitute a genuine fault

REFUNDS & REPLACEMENTS

If we confirm that an item is damaged, defective or incorrectly supplied, we may offer a replacement or refund, depending on availability and the circumstances.

Please do not return any item before contacting us.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For any questions, contact hello@theearthwine.com.