Last updated: 2 October 2026

These Terms of Service apply when you access theearthwine.com or purchase products from THE EARTH WINE.

By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Returns & Refunds Policy and Delivery & Pickup Policy.

1. AGE REQUIREMENT

Alcohol may only be purchased by persons aged 18 or above.

By placing an order containing alcohol, you confirm that you are at least 18 years old.

Alcohol must not be supplied to a person under 18. We and our delivery or pickup partners may request age verification where appropriate and may refuse to release an order where age requirements are not satisfied.

2. ORDERS

After you place an order, you will receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of:

• Product availability

• Pricing or listing errors

• Suspected fraud or unauthorised transactions

• Failure to satisfy age requirements

• Delivery restrictions

If we cancel an order after payment has been received, the relevant amount will be refunded.

3. PRICES & PAYMENT

Prices are shown in the currency applicable to the market selected on our website.

Prices, offers and product availability may change without notice.

You agree to provide accurate and complete billing, delivery and contact information when placing an order.

4. PRODUCTS & NATURAL WINE

We make reasonable efforts to ensure that product descriptions, vintages, images and other information on our website are accurate.

However, small variations may occur, including changes in vintage, label design or packaging.

Natural and low-intervention wines may also show bottle variation, sediment, cloudiness or natural carbonation depending on the wine. These characteristics do not automatically indicate a fault.

5. AVAILABILITY

Many of the wines we sell are made in small quantities.

Products are therefore subject to availability and may sell out without notice.

If an item becomes unavailable after you place an order, we will contact you and arrange an appropriate replacement, credit or refund.

6. DELIVERY & PICKUP

Delivery and self-pickup are subject to our Delivery & Pickup Policy.

You are responsible for providing complete and accurate delivery information and for ensuring that an adult aged 18 or above is available to receive alcohol where required.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

7. RETURNS & REFUNDS

Returns, replacements and refunds are handled in accordance with our Returns & Refunds Policy.

8. WEBSITE USE

You may use our website only for lawful purposes.

You must not:

• Interfere with the operation or security of the website

• Attempt unauthorised access to our systems

• Use the website for fraudulent or unlawful activity

• Copy or exploit website content for commercial purposes without permission

9. INTELLECTUAL PROPERTY

Unless otherwise stated, content on this website — including text, photography, graphics, branding and design — belongs to THE EARTH WINE or is used with permission.

You may not reproduce or use such content commercially without prior written permission.

10. THIRD-PARTY SERVICES & LINKS

Our website may use or link to third-party services, including payment, delivery, social media and other technology providers.

We are not responsible for third-party websites, services or content that we do not control. Your use of third-party services may also be subject to their own terms and policies.

11. LIABILITY

To the fullest extent permitted by applicable law, THE EARTH WINE will not be responsible for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights or liability that cannot lawfully be excluded or limited.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our website, products, services or legal requirements.

The version published on this page at the time of your order will apply to that order unless otherwise required by law.

13. GOVERNING LAW & CONTACT

These Terms are governed by the laws of Hong Kong.

If you have any questions about these Terms, contact:

THE EARTH WINE
hello@theearthwine.com

使用條款

最後更新：2026 年 10 月 2 日

本使用條款適用於你瀏覽 theearthwine.com 或向 THE EARTH WINE 購買產品。

使用本網站或落單，即代表你同意本條款，以及我們的私隱政策、退貨及退款政策和送貨及自取政策。

1. 年齡限制

酒類產品只可售予 18 歲或以上人士。

落單購買酒類，即代表你確認自己已年滿 18 歲。

酒類不得供應予 18 歲以下人士。我們、送貨或自取合作夥伴可在適當情況下要求核實年齡；如未能符合相關年齡要求，我們有權拒絕交付訂單。

2. 訂單

完成落單後，你會收到訂單確認。

在合理情況下，我們保留拒絕或取消訂單的權利，包括：

• 貨品缺貨

• 價格或產品資料出錯

• 懷疑涉及欺詐或未經授權交易

• 未能符合年齡要求

• 送貨限制

如我們於收款後取消訂單，相關款項將獲退款。

3. 價格及付款

網站會按你所選市場顯示適用貨幣及價格。

產品價格、優惠及存貨可能隨時更改，恕不另行通知。

落單時，你須提供完整及準確的付款、送貨及聯絡資料。

4. 產品及自然酒

我們會合理地確保網站上的產品描述、年份、圖片及其他資料準確。

但產品實物有可能出現輕微差異，包括年份、酒標或包裝上的改動。

自然酒及低干預酒亦可能因酒款而出現不同瓶之間的差異、沉澱、酒液混濁或自然氣泡。以上特徵並不一定代表酒款有品質問題。

5. 存貨

我們不少酒款均由小型酒莊限量生產，因此所有產品均視乎存貨供應，並可能隨時售罄。

如你落單後產品未能供應，我們會與你聯絡，安排合適的替代產品、購物額或退款。

6. 送貨及自取

所有送貨及自取安排受我們的送貨及自取政策規管。

你有責任提供完整及準確的送貨資料，並在有需要時確保由 18 歲或以上人士接收酒類產品。

我們會盡力按預計時間送貨，但實際時間可能受我們合理控制範圍以外的因素影響。

7. 退貨及退款

退貨、更換及退款安排受我們的退貨及退款政策規管。

8. 網站使用

本網站只可用於合法用途。

你不得：

• 干擾網站的正常運作或安全

• 未經授權嘗試進入我們的系統

• 使用網站進行欺詐或非法活動

• 未經許可將網站內容複製或用於商業用途

9. 知識產權

除另有註明外，本網站的文字、相片、圖像、品牌及設計等內容均屬 THE EARTH WINE 所有，或經合法授權使用。

未經事先書面同意，不得將相關內容複製或作商業用途。

10. 第三方服務及連結

網站可能使用或連結第三方服務，包括付款、物流、社交媒體及其他科技服務供應商。

對於我們無法控制的第三方網站、服務或內容，我們不承擔責任。使用相關服務亦可能受第三方自身的條款及政策規管。

11. 責任限制

在適用法律允許的最大範圍內，THE EARTH WINE 不會就使用本網站或產品而引起的間接或衍生損失承擔責任。

本條款不會排除或限制任何法律上不可排除或限制的權利或責任。

12. 條款更新

因應網站、產品、服務或法律要求的改變，我們可能不時更新本條款。

除法律另有規定外，你落單時本頁所刊登的版本將適用於該訂單。

13. 適用法律及聯絡方法

本條款受香港法律規管。

如對本條款有任何問題，請聯絡：

THE EARTH WINE
hello@theearthwine.com